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“Straight Talk for Success” is written by Bud Bilanich, who is also known as “The Common Sense Guy. ” He definitely has been given the correct title. I found “Straight Talk for Success” to be well-organized and easy-to-understand. The book is arranged in five parts. Each section has its own chapters that [...]
The Unwritten Ground Rules, UGR’s
I was introduced to Steve Simpson’s book by a colleague who admitted that whenever he visited a client this was one of the first books to which his thoughts flew.
“Cracking the Corporate Culture Code” is the book that introduces us to the concept that Steve Simpson has called ” Unwritten Ground [...]
Before you act as if you know all there is about customer service, perhaps you might take in a bit of strategy, psychology and philosophy in the art of pleasing your customers. There is nothing easy about great customer service, and to achieve a mass number of raving clients takes work, it takes a team [...]